A respected presence in the Baltimore entrepreneurial community, Wayne Schepens is the founder and managing director of the marketing and PR agency LaunchTech Communications, where he draws on two decades of experience in the cybersecurity industry. In a recent panel discussion hosted by the Baltimore chapter of the American Marketing Association, Wayne Schepens joined other leading PR executives in the region in addressing the topic of crisis and reputation management.
One aspect of an effective approach to reputation management that Mr. Schepens drew attention to concerns the competitiveness in the technology industry. With credibility and company reputation as ever-present factors in a firm's success, his clients must meet the nuanced public relations needs of leading-edge organizations working in areas such as retail, finance, media, and the government.
Just as with consumers, these organizations are seeking validation and strong reasons to trust. This can take the form of third-party endorsements, which may include referrals and testimonies. It also encompasses analyst reports and articles in well-regarded publications. The bottom line is that companies that succeed are able to position themselves as thought leaders who can provide innovative solutions to complex challenges.
One aspect of an effective approach to reputation management that Mr. Schepens drew attention to concerns the competitiveness in the technology industry. With credibility and company reputation as ever-present factors in a firm's success, his clients must meet the nuanced public relations needs of leading-edge organizations working in areas such as retail, finance, media, and the government.
Just as with consumers, these organizations are seeking validation and strong reasons to trust. This can take the form of third-party endorsements, which may include referrals and testimonies. It also encompasses analyst reports and articles in well-regarded publications. The bottom line is that companies that succeed are able to position themselves as thought leaders who can provide innovative solutions to complex challenges.
